Privacy & Terms

1. Overview

This Privacy Policy explains how AGL Energy Limited (“AGL Energy Limited”, “we”, “us” or “our”) may handle personal information in connection with this informational website.

Effective date: 9 September 2026. No phone number, email address, account-login destination, app-store URL, social profile, support-chat destination or other contact channel was supplied for this build, so this page does not invent or present those details.

2. Information we may collect

This website does not include account login, bill payment, plan signup, solar quotes, EV quotes, calculators, dashboards, live chat, contact forms, account registration or maps. Website hosting infrastructure may process limited technical information ordinarily generated when a website is accessed, such as browser type, device information, referring pages, general usage information and IP address.

3. How information may be used

Technical information generated through ordinary website operation may be used to maintain website security, diagnose technical issues, understand basic website performance and meet legal or administrative obligations that apply to the website operator.

4. Sharing and service providers

Service providers used for website hosting, security or related functions may process limited information to the extent reasonably necessary to provide those services. Information may also be disclosed where required by law. This website does not state that AGL Energy Limited sells personal information.

5. Cookies and similar technologies

The website may use essential cookies or similar technologies required for normal operation. If optional analytics, account, marketing, plan-signup or support technologies are introduced later, this policy should be updated and any notice or controls required by applicable law should be provided.

6. Your choices and requests

If an official contact channel is later published for this website, privacy-related requests can be directed through that channel. This build does not invent a communication method that was not supplied.

7. Retention and security

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law. Reasonable safeguards may be used, but no online transmission or storage method can be guaranteed completely secure.

8. Third-party links

If the website later includes links to third-party account, payment, solar, EV, support or other services, those third parties control their own content, availability, security, privacy practices and terms.

9. Changes to this policy

This Privacy Policy may be updated when website features, business practices or legal requirements change. The effective date should be updated whenever a revised version is posted.

10. Business address

1. Acceptance

These Terms & Conditions govern your use of this AGL Energy Limited website. By accessing or using the website, you agree to these terms. If you do not agree, please do not use the website.

Effective date: 9 September 2026. This website is informational and intentionally does not provide fake plan signups, account login, bill payment, calculators, solar quotes, EV quotes, live chat, maps, dashboards or application tools.

2. Acceptable use

You may use the website for lawful informational purposes. You must not misuse the website, interfere with its security or operation, attempt unauthorized access, introduce harmful material, or use the website in a way that infringes the rights of another person or entity.

3. Electricity, gas and plan information

The website contains broad educational information about household electricity, gas, energy plans and energy management. It does not state plan prices, electricity rates, gas rates, discounts, bill credits, contract lengths, savings guarantees, availability or sign-up terms.

4. Solar information

Solar content is general and educational. It does not state installation prices, rebates, feed-in tariffs, system output, savings amounts, payback periods, technical suitability, installation availability or quote terms.

5. EV information

EV content is general and relates to charging at home and household energy planning. It does not state charger pricing, charging times, vehicle brands, rebates, EV plan rates, installation requirements or guaranteed suitability.

6. Energy-management information

References to tracking usage, understanding bills and keeping account information organised are educational. No fake app functionality, account portal, live usage dashboard, meter data, bill calculation or account balance is provided.

7. Support information

Billing questions, moving home, account support, energy use and solar information are presented as support themes only. No support phone number, email address, live chat, response time or opening hours are stated.

8. Third-party links and services

If the website links to third-party account, payment, solar, EV or support services in the future, those third parties control their own content, availability, security, privacy practices and terms.

9. Website availability

We aim to keep the website available and accurate but do not guarantee uninterrupted access, error-free operation or that every item of content will always be current.

10. Liability

To the maximum extent permitted by applicable law, AGL Energy Limited is not liable for indirect, incidental or consequential loss arising solely from use of, or inability to use, this informational website. Nothing in these terms excludes any right, guarantee or remedy that cannot lawfully be excluded, including rights that may apply under Australian consumer law.

11. Privacy

Our handling of personal information is described in the Privacy Policy above.

12. Changes to these terms

These Terms & Conditions may be updated to reflect changes to the website, business practices or applicable requirements. Updated terms take effect when posted, subject to any mandatory rights that cannot legally be limited.

13. Governing law

These terms are intended to operate under applicable laws in Australia, subject to any mandatory laws that may apply in a particular jurisdiction.

14. Business address